Terms of Service
Last Updated: September 21, 2022
1GServerHost agrees to furnish services to the Subscriber, subject to the following (“Terms of Service”).
1GServerHost, the company hereafter referred to as, (“1GServerHost“), (“Us”), (“We”) and The Client, (“Customer”), (“Client”) and (“You”). Use of 1GServerHost Service constitutes acceptance and agreement to the ToS (“Terms of Service”).
All provisions of this contract are subject to change from time to time at the discretion of 1GServerHost. Subscriber understands that change to the ToS by 1GServerHost shall not be grounds for early contract termination or non-payment.
We reserve the right to update our Terms of Service, 1GServerHost will endeavour to communicate any changes made via Email, Discord etc but it is the responsibility of the customer to check the Terms of Services page periodically for any changes. If the customer disagrees with any changes made they are within their right to request a cancellation but this will not be grounds for a refund request unless requested in the first 72 hours of service.
Service orders are protected by our Refund Policy which entitles the customer to a full refund provided a request is made within 72 hours from the point of sale. The point of sale is indicated by the time stamp marked as the payment received date and time in our billing system.
Addons & Service Upgrades are not subject to refund eligibility, this includes but is not limited to: Additional CPU Usage, Cores, Memory & VIP Plans.
Credit Balances are not eligible for a refund. Before adding Credit to your account, ensure that you understand this. Once a Credit has been applied to your account, it will not be refunded back to the payment source.
Payments made via (Subscriptions) which were agreed to upon the original purchase, known as Pre-Approved payments using websites such as such as PayPal & Stripe (via API) are not eligible for a refund, exceptions can be made provided you work with us via communication such as Support Tickets.
Disputed payments (via the payment gateway) will automatically deny you any future opportunities for a refund, regardless of the outcome. This action will also affect your ability to secure services in the future from companies under the parent company of 1GServerHost.
Cancellation Requests must be made via opening a Support Ticket using the relevant department (Cancellation Requests) following the instructions given in the department description. Failure to follow the instructions will result in an invalid cancellation request and a new one will have to be made.
Step 1: Open Ticket
Step 2: Choose Department (Service Cancellations)
Customers who violate any of these terms or any other reason that we deem necessary, we reserve the right to terminate their service.
Customers who fail to pay on time are subject to suspension immediately after the next due date has passed.
If no payment has been received after the service has been suspended we reserve the right to terminate the service.
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